I wanted to share a little pet peeve of mine. Customers that ‘cry wolf’ when it comes to ‘URGENT’ support requests. I think there are ‘some’ that actually don’t realize that they are doing something wrong, ‘some’ are just lazy to choose the proper extension for the tech they want (they’d have to go look it up in our signatures or in their Outlook contacts), but most just don’t know how to quantify ‘urgent’. Please share your experience with this topic below!